Helpdesk Account Manager (ref code: AME)

Main responsibilities:

• Manage existing and potential clients.
• Deal with customers’ inquiries via chats, emails and phones.
•  Assist the clients with queries and questions.
• Resolve service related issues promptly and professionally.
• Promote new services to clients.
• Interact with other departments as necessary to meet client’s needs.
• Follow company general and security policies.

Must-have skills:

• At least two (2) years of experience in a similar role.
• TEI/AEI graduate.
• Excellent communication and interpersonal skills.
• Strong organizational and analytical skills.
• Customer centric approach.
• Fluency in English (written and oral skills).
• Excellent Computer Literacy / MS Office.